Services

ZR Virtual Support offers a support in a virtual way unless already agreed. The below outlines the services available (including but not limited to)

Inbox & Email Support 

Corresponding/Responding  

Social Media 

Parents Package 

Calendar/Diary Management

File/Folder Management

Create tasks/Reminders

Arranging Meetings

Create Template Responses

Categorising  

Inbox Clean Up

Audio Transcription 

Forwarding/Sending emails on your behalf

Forwarding correspondence via post *incurs extra charge

Copy-typing

Call handling – taking incoming and outgoing calls

Call handling – taking detailed and accurate messages

Creating draft letters for approval -as per task
set (i.e rate increase letters to your clients)

Replying to comments on behalf of you

Replying to private messages

Replying to enquiries on your behalf

Scheduling posts on your social media

Assistance with website building 

Managing and inputting important dates/information/events into the family electronic calendar.

Arranging dental/eye – care and haircut appointments for every member of your household.

Arranging pet care appointments.

Inputting and ordering groceries online to be delivered to your house at a time that is convenient for you

Gift Finding

Researching and arranging/booking children’s out of school clubs/summer holiday clubs

Arranging home help – organising cleaner, gardener, window cleaner etc to fit around your schedule.

Services will be delivered remotely unless otherwise discussed and agreed.

 Booking and Availability

• • All services are subject to availability and are booked in advance where possible.
• • ZR Virtual Services operates flexibly and includes within/out of normal working days and hours (Monday-Friday, 9am-5pm). Any specific working days/times required need to be placed in writing and agreed before any work is carried out.
•  
• • Urgent requests or work outside regular hours may incur additional fees and are subject to availability

Payment Terms

• • Services are billed as agreed upon prior to commencement — either hourly, retainer, or per-project basis.
• • Invoices are issued upon completion of instructions given and are payable within 7 days of the invoice date.

Confidentiality

ZR Virtual Support respects your privacy and confidentiality.

•  All sensitive and personal information shared with us will remain strictly confidential.
•  We will not share, disclose, or use your information for any purpose other than providing the agreed services.
•  Upon termination of services, any confidential information will be securely deleted at your request.

Communication

• Our primary communication channels are email and agreed instant messaging platforms (e.g., Facebook Messenger, WhatsApp).
• We aim to respond to all messages within 48 hours.

 Amendments and Cancellations

• Any changes to the scope of work must be communicated in writing and agreed upon by both parties.
• For Retainer packages, cancellations must be made at least 10 days in advance. Failure to do so may result in a cancellation fee (£300).
• Ad-Hoc and Fixed Fee Agreements require  [10] days’ notice for termination.

 Limitation of Liability

• ZR Virtual Support will perform services to the best of our ability and skill.
• ZR Virtual Support is not liable for any indirect, incidental, or consequential damages arising out of the use of our services.

 Termination of Services

• Either party may terminate this agreement with written notice of [7] days.
• Upon termination, all outstanding invoices become immediately due.

Acceptance of Terms

By engaging ZR Virtual Support, you acknowledge that you have read, understood, and agreed to these Terms of Business.

Available documents upon request 

• Privacy Policy 
• ICO Registration Certificate Number 
• Insurance Policy 

ZR Virtual Support

grace.virtualzr@gmail.com